Delivery & Returns

DELIVERY
We aim to send your goods by the next working day after you have placed your order. We send most of our parcels with UK MAIL and will send you a tracking number once the item has been dispatched.
Our Truro shop is open six days a week and is
happy to answer any questions you may have. Our Fowey shop is open seven days  a week, however web orders are dealt with from our Truro store.
Standard Delivery - £3.95 - £5.95
Jewellery and Cards are priced as small parcels and are up to £2.95
Delivery prices are valid for UK, Scottish Highlands and Northern Ireland.
Please email if you would like a price for Europe or the rest of the world

hello@theclementine.co.uk

 

RETURNS 
If you have a problem with any product ordered from us, or are not delighted with it for any reason, we would like to hear from you. Please call our Truro store and speak to our office, they will be happy to help.
If you do need to return any goods to us, please make sure that they are packaged securely and we strongly recommend they are returned using insured registered delivery as we cannot accept liability for goods lost or damaged in transit. Please retain post office receipt for proof of postage. This is really important as we can only issue a refund once we have received the goods, in their original condition.
If you are unhappy with the good's received we will refund them providing they are returned at the customer's expense in their original packaging and in a re-saleable condition. Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights.

Please return all goods to:
Returns
The Clementine
St Mary's Sunday School, 2 Old Bridge Street, Truro, Cornwall, TR1 2AQ